Store Policy
Welcome to our store! We are committed to providing high-quality handcrafted products and exceptional customer service. Please review our store policies below for important information regarding your purchases.
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Shipping Policy
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Shipping Options: We offer standard shipping and international delivery. Shipping costs and delivery times vary based on the destination.
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Tracking Information: Once your order has been shipped, you will receive tracking details via email to monitor your package.
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Customs and Duties: International customers may be responsible for customs duties or taxes upon arrival in their country.
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Return and Refund Policy
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Eligibility: We accept returns for non-custom items within 30 days of purchase. Products must be unused and in their original condition.
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Custom Orders: Due to their personalized nature, custom orders are not eligible for returns. However, we will work with you to address any issues or concerns.
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Refund Processing: Refunds will be processed within a specified timeframe after we receive the returned item.
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Cancellation Policy
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Booking Cancellations: If you need to cancel your booking, please notify us at least 24 hours in advance to receive a full refund. Cancellations made within 24 hours will not be eligible for a refund.
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Payment Methods
We accept various payment methods, including credit cards and PayPal, ensuring a secure checkout experience for all transactions.
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Product Care and Warranty
To maintain the quality of your handcrafted products, please follow the care instructions provided with your items. We offer a warranty on craftsmanship; should any issues arise, please contact us for assistance.​​
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Terms and Conditions
By purchasing from our store, you agree to our terms and conditions, which include our right to cancel orders, the nature of limited edition items, and other relevant details regarding our products.
Privacy Policy
​At Hache, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.
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Information We Collect
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Personal Information: When you create an account, place an order, or contact us, we may collect personal details such as your name, email address, shipping address, and payment information.
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Usage Data: We may collect information on how you interact with our website, including IP address, browser type, pages visited, and time spent on the site.
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How We Use Your Information
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Order Processing: We use your information to process and fulfill orders, communicate with you about your purchase, and provide customer support.
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Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and updates. You can opt out at any time.
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Website Improvement: We may use data to analyze user behavior and improve our website’s functionality and user experience.
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Data Protection
We implement a variety of security measures to maintain the safety of your personal information. These include encryption, firewalls, and secure servers to protect against unauthorized access.
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Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to fulfill your order (e.g., with shipping carriers).
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Cookies
Our website may use cookies to enhance user experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.
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Your Rights
You have the right to access, correct, or delete your personal information held by us. If you would like to exercise these rights, please contact us at admin@hache.com.au.
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Changes to This Privacy Policy
We may update this privacy policy periodically. Any changes will be reflected on this page, and we encourage you to review it regularly.
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Contact Us
If you have any questions about this privacy policy or your personal information, please contact us at:
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Email: admin@hache.com.au
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Address: Factory 15 8 - 9 Gabrielle Ct, Bayswater, 3153