Welcome to Hache
Shipping & Returns
Our resin charcuterie boards combine natural timber with colorful resin for a truly unique look. Each board is individually crafted, offering a distinctive piece perfect for serving or displaying. A practical yet eye-catching addition to any kitchen or dining space.
Shipping Policy
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We offer shipping to both local (Australia) and international destinations.
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Orders are processed within 1-3 business days.
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Shipping times vary based on location and shipping method selected at checkout.
Local Shipping (Australia):
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Standard Shipping: 5-7 business days
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Express Shipping: 2-3 business days
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Shipping Costs: Calculated at checkout based on weight and destination.
International Shipping:
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Standard International Shipping: 10-20 business days
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Express International Shipping: 5-10 business days
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Shipping Costs: Calculated at checkout based on weight and destination.
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Customs and Duties: Buyers are responsible for any customs and import taxes that may apply.
Shipping Providers:
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We use reliable shipping providers such as Australia Post, DHL, FedEx, and UPS to ensure timely and safe delivery of your orders.
Order Tracking:
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Once your order is shipped, you will receive a confirmation email with tracking information.
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You can track your order through the link provided in the email.
Packaging:
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All items are carefully packaged to ensure they arrive safely. We use eco-friendly packaging materials wherever possible.
Return & Refund Policy
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We accept returns within 30 days of the delivery date.
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To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
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Custom-made items and personalized products are non-refundable unless they arrive damaged or defective.
Return Process:
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Contact Us: Email us at [your email address] with your order number and reason for return.
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Approval: Once your return request is approved, we will provide you with a return shipping address.
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Shipping: Pack the item securely and include the original receipt or proof of purchase. Ship the item to the provided address using a trackable shipping method.
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Inspection and Refund: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refund Policy:
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If your return is approved, we will process a refund to your original method of payment.
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Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
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Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., wrong or defective item).
Exchanges:
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We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at admin@hache.com.au with your order number and details of the issue.
Non-Returnable Items:
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Custom-made or personalized products.
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Sale items (only regular-priced items may be refunded).
Damaged or Defective Items:
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If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage/defect.
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We will arrange for a replacement or a refund as per your preference.
Contact Information:
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For any questions or concerns about returns and refunds, please contact us at admin@hache.com.au