Our operational hours are by appointment only. To schedule an appointment, please get in touch with us through our contact form on the Hache website, or reach out via phone or email.

Yes, we ship our products worldwide. Shipping costs and times vary based on the destination. We’ll provide a detailed quote once we know where the item is being sent.

We accept returns within 30 days of purchase for non-custom items, provided the product is unused and in its original condition. Custom orders, due to their personalized nature, are not eligible for returns but we will work with you to address any issues or concerns. Please refer to our Return and Refund Policy for more detailed information.

Once your order has shipped, you will receive a tracking number via email. You can use this to monitor the delivery status of your purchase.

You can reach our customer service team via the contact form or email . We are happy to assist with product inquiries, custom order requests, and any issues with your purchase.